Terms & Conditions

1. Introduction

Welcome to Keratin With Love. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or booking our services, you agree to be bound by these Terms. Please read them carefully.

2. Definitions

• "We," "Us," "Our" refers to Keratin With Love
• "You," "Your," "Client" refers to the person using our services
• "Services" refers to all hair treatment services we provide
• "Website" refers to www.keratinwithlove.com.au
• "Treatment" refers to keratin treatments, nanoplasty, and related hair services

3. Booking and Appointments

3.1 Making a Booking

• Bookings can be made through our online booking system (Timely) or by contacting us directly
• A booking is confirmed once you receive a confirmation email
• You must provide accurate contact and hair information when booking
• By booking, you confirm you are 16 years or older (or have parental consent)

3.2 Deposits and Payment

• A deposit may be required to secure your booking
• Deposits are non-refundable but may be transferred to a future appointment
• Full payment is due on the day of service
• We accept cash, card, and electronic payments
• Prices are in Australian Dollars (AUD) and include GST where applicable

3.3 Cancellations and Rescheduling

We understand plans change. Our cancellation policy:

• 48+ hours notice: Full refund or reschedule with no penalty
• 24-48 hours notice: Deposit forfeited, but can be rescheduled once
• Less than 24 hours: Deposit forfeited, 50% cancellation fee applies
• No-show: Full appointment cost charged
• Emergency circumstances will be considered on a case-by-case basis

4. Service Delivery

4.1 Consultation

All clients receive a free consultation before treatment. During consultation, we assess your hair condition and determine the most suitable treatment. You must disclose all relevant information about your hair history, including chemical treatments, health conditions, and allergies.

4.2 Treatment Process

• Treatment times are estimates and may vary based on hair length and condition
• We use professional-grade, formaldehyde-free products
• Patch tests may be recommended for sensitive scalps
• You will receive detailed aftercare instructions

4.3 Client Responsibilities

You are responsible for:

• Arriving on time for your appointment
• Providing accurate information about your hair history
• Following aftercare instructions
• Informing us of any adverse reactions during or after treatment
• Arriving with clean, dry hair (unless otherwise instructed)

5. Results and Guarantees

5.1 Expected Results

While we strive for excellent results, hair treatments can vary based on individual hair type, condition, and aftercare. Results are not guaranteed to be identical to photos or previous treatments. Typical longevity is 3-7 months depending on treatment type and maintenance.

5.2 Satisfaction Guarantee

If you're not satisfied with your treatment:

• Contact us within 7 days of treatment
• We'll assess the issue and offer a solution (re-treatment, adjustment, or refund)
• This guarantee doesn't apply if aftercare instructions weren't followed
• Natural variation in results is not grounds for refund

6. Health and Safety

6.1 Medical Conditions

You must inform us if you are pregnant, breastfeeding, or have any medical conditions or allergies. While our products are formaldehyde-free and generally safe, we recommend consulting your doctor before treatment if you have health concerns.

6.2 Allergies and Reactions

• Patch tests are available upon request and recommended for sensitive individuals
• If you experience any adverse reaction, inform us immediately
• We are not liable for allergic reactions to products when full disclosure wasn't provided

6.3 Pre-existing Hair Damage

We reserve the right to refuse treatment if hair is severely damaged or if treatment may cause further damage. This decision will be made during consultation and is at our professional discretion.

7. Limitation of Liability

7.1 Our Liability

To the maximum extent permitted by Australian Consumer Law, our liability is limited to:

• Resupply of services
• Payment of the cost of having services supplied again
• Refund of the amount paid for services

7.2 Consumer Guarantees

Our services come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a remedy if the services fail to meet consumer guarantees. Nothing in these Terms excludes, restricts, or modifies any statutory rights you may have under Australian Consumer Law.

8. Intellectual Property

8.1 Website Content

All content on our website (text, images, logos, graphics) is our property or licensed to us. You may not reproduce, distribute, or use our content without written permission.

8.2 Client Photos and Testimonials

We may request permission to use before/after photos and testimonials for marketing purposes. Your consent is:

• Always optional - declining won't affect your service
• Given in writing (or electronic consent)
• Revocable at any time by contacting us
• Limited to the uses specified when you give consent

9. Privacy

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Website Use

10.1 Acceptable Use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Introduce viruses, malware, or harmful code
• Collect data about other users
• Interfere with the website's operation

10.2 Third-Party Links

Our website may contain links to third-party websites (booking systems, social media). We are not responsible for the content or practices of these external sites.

11. Dispute Resolution

11.1 Informal Resolution

If you have a concern or dispute, please contact us first. We're committed to resolving issues amicably and quickly. Most concerns can be resolved through direct communication.

11.2 Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

12. General Provisions

12.1 Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.3 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Keratin With Love regarding use of our services and website.

12.4 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13. Contact Information

If you have questions about these Terms, please contact us: